GIVE THE GIFT OF CHOICE

Need some help?

How does the Gift Card work?

The Telford Centre Gift Card is a Prepaid MasterCard. When purchased, like a standard gift card, the value requested is placed onto the card ready for use by the recipient. Unlike bank issued credit cards, you can only spend the total value loaded onto the card - you cannot go over your limit therefore it is important to be aware of the total balance available on your card before making any purchases.

When making a purchase at a participating store, please ensure you are aware of the balance on the card as any additional amounts to pay may need to be made before using the card. Please notify the cashier the current balance of the card prior to the transaction to allow them to make the correct value transactions at time of payment and prevent any delays making your purchase.

The transaction will be placed as a credit card payment and will use the card machine swipe function to process. When the transaction begins, the card machine and your receipt will confirm as a MasterCard payment. You will then be required to sign the receipt to complete the purchase - please ensure you have signed your card prior to use to authorise the card as this will also be the reference signature for the cashier.  

Who accepts the Gift Card?

Only stores within Telford Centre are eligible to accept the Gift Card. The Telford Centre Gift Card is accepted in all stores who accept credit card payments and tills that include a swipe payment function.

Stores will also display where possible our Telford Centre Gift Card sign in their window.

Where can I purchase a Gift Card?

Gift Cards can be purchased from the Customer Service Desk to the side of Boots.

Cards can be purchased by debit/credit card only. Photograph ID may be required.

How much money can be kept on a Gift Card?

Gift Cards can be loaded with any value from £5 - £500 at time of purchase.

Can you add extra money onto an existing Gift Card?

Additional funds cannot be added to a card once it has been purchased.

 

How can you check the balance on a Gift Card?

The initial balance and the card number will be shown on the receipt issued at the time the card is purchased. You can also check your balance at any time using one of these options:

• Scan the QR code on the back of the Gift Card to be directed to the balance page on EML Connect website.
• Call Card Support on +44 121 268 3210. 
• Visit www.getmybalance.com
• Visit the Customer Service Desk.

How long is a Gift Card valid to use?

Gift Cards expires for 1 year from date of purchase. Any outstanding balance remaining on the card cannot be redeemed once the card has expired.

Can I refund an item I purchased on a Gift Card?

Gift Cards like any credit card can be refunded on to if within the 1 year validation period. As set by financial regulations, if an item is purchased on a credit card, the refund must be back onto the same card. If you no longer have the card or it has expired, the store assistant will advise you of their store policy. Refund policies can differ so please refer to individual store policies.

As with any credit card refund, please note it can take up to 10 working days for a refund to process and funds to return to your card. 

Any customer service related queries regarding a refund, please visit emlpayments.com or call Card Support on +44 121 268 3210. 

I’ve lost my Gift Card. Can I get another one?

If a gift card is lost or stolen, please advise the card operators emlpayments.com or call Card Support on +44 121 268 3210, straight away so they can block/ lock your card. 

Or alternatively please visit our Customer Service desk in Centre located opposite Victoria James for assistance or call 01952 238 009. 

Who provides the Telford Centre Gift Card?

The Telford Centre Gift Card is a facility managed by EML Payments Ltd. All operations and management is in line with all legislation as directed by the Financial Authority and associated bodies. Additional information can be found at emlpayments.com